What Do Clear Customers Say?

Find out what Clear members have to say about us.

Paul Landgraf, Business Development Manager at Hewlett Packard said, “I am traveling at least every other week to either Denver, LA or DC.  My point of origination is San Jose.  I joined at the very beginning of San Jose airport's Clear operation.  I cannot begin to estimate the times I would have missed my flight due to the very long lines at any of the airports I use.  However, I am happy to report that I have not missed any flights in over 2 years due to the airport check in procedure – all as a result of using the Clear program. So in my mind I have saved time, aggravation and money as a positive result of the Clear program.  In all cases, the Clear agents at all of the airports I use go well out of their way to insure the airport check-in procedure is a positive experience, and they even  assist me with my carry on bags. Clear is truly a high value customer service program which deserves a huge accolade. They truly believe and demonstrate the words, customer service comes first.”

 

Los Gatos resident Peg Maddocks, PhD, Director of Learning Solutions-Global Education at Cisco Systems said, “My Clear card is worth its weight or more in gold! Recently, I arrived at San Jose Terminal C for a very early flight (6am) fairly close to the flight time, thinking that there wouldn’t be a crowd at that time of day. The line went out of the building and down the sidewalk! I was shocked!  Thank goodness I have my Clear card. I felt so relieved to be able to go right through the Clear lane and to my flight.”

Founder of Barbary Coast Consulting in San Francisco, Alex Clemens said, “Some-times air travel in the United States is unrushed and painless. The other ninety-seven percent of the time, I rely on Clear. Flying out of SFO, I am always gratified by the knowledge that I will move through security in an efficient fashion. Clear reduces frustration, quickens my passage, and restores a little dignity to air travel.”

Miller Steel, a Solutions Architect for Hewlett-Packard in Cupertino said, “I travel out of SFO and SJC for business and pleasure and have for the last 30 years. When I first heard about the CLEAR service I was ready to sign up as soon as it was available here in the Bay Area. The first time I had the card in hand and went to use it at SFO, the line I normally use was longer than I had seen before. When I asked where the CLEAR line was, I was sent around the stair well and bingo, I’m first in line! You can imagine my relief, talk about satisfaction, and then the service you get from the CLEAR Agents, it is a total night and day change from the standard TSA line, and I consider SFO one of the best TSA experiences in the nation.”